An Important Message From Lester Glenn Ford

To Our Lester Glenn Family,  

We'd like to say thank you to all of our customers and team members for their patience through these challenging times.

We have been through a lot together since we first opened our doors in 1956. Each challenge has tested us all in ways that we could not imagine, but we've come out of each situation stronger from it all. In these times, more than ever, we are thankful for and remain confident in the strength of our community and those within it to guide us through these challenging days.

For more than 60 years, you've been here for us and we have been and will continue to be here for you and your families. 

We'd also like to take this time to thank all of the amazing healthcare workers, first responders and fellow retail workers in our community whose dedication to assisting people through these times is truly appreciated. 

Continue reading for additional information on each of our departments below!

Sales Department

Updated 5/20/2020

We Are Open! 


Great news! Lester Glenn Sales Locations are now open!

For the safety of our team and our customers, and in coordination with federal and state protocols, we have created new procedures that we respectfully ask our guests to follow when planning a visit to our showroom.

Continue reading for more information on these updated guidelines as well as answers to commonly asked questions.

Showroom Safety Guidelines

  • All customers and Lester Glenn Team Members are required to wear a mask when visiting our showroom
  • To schedule an appointment to meet with a sales representative, please call our customer care team at (732) 502-4620
  • Test drives are permitted for customers. Lester Glenn Team Members are not permitted to accompany customers on a test drive, in accordance with social distancing protocols
  • Any vehicles that are test driven by a customer will be properly sanitized after the test drive is completed, before being placed back into our vehicle inventory
  • Though common in the automotive industry, handshakes will not be permitted at this time
  • Any shared writing instruments used will be disposed of or properly sanitized after each use

As we navigate these new policies and procedures together, we cannot emphasize enough that the Lester Glenn Experience will always remain the same. Our goal, as it has been since 1956, is to provide transparent, up-front and competitive prices to our customers. Trust the name that has been here since 1956. We are here if you need us.

If you have any questions, or need to speak with a customer care representative, please call us at (732) 502-4620

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Service Department

Lester Glenn Service and Repair Centers are open with modified hours and procedures in place!
 
As of Monday, May 4th, all Lester Glenn Service Locations will open at 7 AM and close at 3:30 PM, Monday through Saturday. All Lester Glenn Service Locations will be closed on Sunday.

Service Procedures
To reduce in-person interaction and abide by social distancing protocols for the safety of our team and our customers, we have created some new procedures to follow in order to have maintenance or repairs completed on your vehicle.
 
A limited fleet of loaner vehicles will be available for qualified service appointments only. Our team has implemented new cleaning procedures to ensure the sanitization of each loaner vehicle. Additional cleaning procedures are outlined below.

Our recommended option is still to drop off your vehicle for the day and wait off-site. However, for customers who are not able to arrange alternate transportation or would to prefer to wait on-site, we have opened up our schedule to allow a limited number of appointments per day to accommodate you. We have limited these appointments to ensure social distancing protocols are being met in our customer waiting lounge. 


Our Lester Glenn Service Department is also offering a touch-free service option. More details can be found on this page.

How To Bring Your Vehicle In For Service
  1. Please schedule a service appointment with a service scheduling team member by calling (732) 502-4609 or by scheduling online by clicking hereNo walk-in customers are being accepted at this time.
  2. If you are scheduled to wait on-site with your vehicle, please pull into our service drive through a few minutes before your scheduled appointment time and await instructions from a Lester Glenn Team Member. If you are dropping off your vehicle, please drop off your vehicle the night before your appointment and follow the remainder of this list below.
  3. When you drop your vehicle off, please park your vehicle in a spot near our service center. Remove your keys from your vehicle, lock your vehicle and find the Night Drop box, which is located near the entrance.
  4. Once you located the Night Drop Box, please complete the Night Drop envelope (found inside the Night Drop Box), sign the envelope and seal your keys inside the envelope. Then place the sealed envelope containing your keys inside the Night Drop Deposit. You only need to place one set of keys inside the envelope/deposit. Please remove any personal items/keys (house keys, keys for work, etc) prior to placing keys inside the envelope/deposit.
  5. The following day, a service representative will reach out to you to review your vehicle’s service and discuss the process for paying for your vehicle’s service as well as picking up your vehicle.

We apologize for any inconvenience that our new procedures might have created for you. We aim to provide the best, and safest service experience possible, for both you and our team. We appreciate your patience as we continue to work on perfecting our new policies and procedures to make things as easy and accommodating for our customers as possible.


If you have any questions, or need to speak with a service representative, please call us at (732) 502-4609

Schedule Service Appointment

Parts Department

Lester Glenn Ford's Parts Department is now open 7 AM - 3:30 PM, Monday through Saturday!

Contact Us



Safety Measures In Detail For All Showroom And Service Center Customers

The safety of our team members and our customers is the number one priority of Lester Glenn Ford. We have implemented a number of changes and precautions to our business to comply with federal and state recommendations and social distancing protocols. Some of these changes are as follows:

Guest and Team Member Safety 
  • All customers and Lester Glenn Team Members are required to wear a mask when visiting our showroom, service center and customer lounge
  • Entrance to our showroom and service center is on an appointment only basis
  • We are limiting the number of customers allowed in our store to help everyone maintain a six-foot distance
  • We are providing our team members with face masks and gloves (if applicable)
  • Test drives are permitted for customers. Lester Glenn Team Members are not permitted to accompany customers on a test drive, in accordance with social distancing protocols
  • Though common in the automotive industry, handshakes will not be permitted at this time

Keeping Things Clean 
  • Any vehicles that are test driven by a customer will be properly sanitized after the test drive is completed, before being placed back into our vehicle inventory
  • We have interior and/or exterior trash bin locations for proper disposal of gloves and/or masks 
  • Increased professional cleaning service visits, and implementation of constant disinfecting of high traffic touch points (inclusive of door handles, countertops, railings, etc) 
  • Continued education of our team members on the importance of social distancing and personal hygiene techniques
  • Implemented protective and sanitary measures for all vehicles in our service and repair facilities (inclusive of the use of gloves and steering wheel covers, among other measures on customer vehicles)   
  • Any shared writing instruments used will be disposed of or properly sanitized after each use

Loaner Vehicle Sanitization
We understand that life doesn't stop just because you need your vehicle serviced. We have worked diligently on a plan to re-introduce complimentary loaner vehicles for our customers who require alternate transportation during their vehicle service. As with all of these guidelines and procedures, ensuring our customers' safety is our number one goal. 

Below is a list of our high touch-point cleaning checklist for our loaner vehicle fleet, to be completed before any new drivers enter the vehicle:

  • Seat Adjustments
  • Seat Belt
  • Seat (including headrest)
  • Seat Belt Buckle
  • Armrest
  • Shift and Buttons
  • Cup Holders
  • Center Stack
  • Touchscreen
  • Dash
  • Ignition Switch
  • Wiper Stalk
  • Steering Wheel
  • Turn Signal Stalk
  • Door Controls/Armrest
  • Door Lock/Handle
  • Exterior Door Handle
  • Keys


Questions and Accommodations
If you have any questions about our guidelines or would like to speak to a team member about these guidelines before entering our location, please call our customer care team at 877-831-4414

These changes will be effective for an undetermined length of time and will continue to be re-evaluated by the Lester Glenn Management Team as additional information is released regarding the Coronavirus situation affecting our community.

We recognize that purchasing or servicing your vehicle may not be your number one priority in this environment. At Lester Glenn, we are here for you if you need us.

Contact Customer Care Team

Contact

Lester Glenn Ford

900 Highway 35
Directions Ocean, NJ 07712

  • Sales: (732) 775-1500
  • Service: (732) 502-4609
  • Parts: (732) 502-4610